> For the complete documentation index, see [llms.txt](https://valex.gitbook.io/valex/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://valex.gitbook.io/valex/external-fixes/external-cmd-prompt-opening-but-not-loading.md).

# External CMD Prompt opening but not loading

* Reinstall the latest version of the external using a **different browser** or **incognito mode**.
* This usually means the current version is outdated.